Regular Giving FAQs

Yes, all donations over $2 to Cancer Council Queensland are tax deductible. 

Absolutely! Your tax receipts are accessible through your regular giving portal at any time. You can login in here.

At the end of each financial year, we'll send you a consolidated annual tax statement around mid-July. This statement covers all your regular donations and can be used to claim on your tax return. 

Accessing your regular giving portal is easy. You can do so by following this secure link at any time: Access Your Customer Portal. This link is designed to send a secure, time-limited access link to your email address, ensuring that your data remains protected. Please follow the instructions when you receive this email. 

Of course! You can increase or change your monthly donation at any time. Simply email donorrelations@cancerqld.org.au or call our team on 1300 663 936.

If your current donation amount isn't aligning with your current situation, we can explore alternatives together, such as adjusting the donation amount or frequency to better suit your needs. 

Rest assured, we're here to assist you through this process. Our team, although sad to see you go understand that circumstances can arise, leading you to consider cancelling your regular donation. You can reach out to us via email at donorrelations@cancerqld.org.au or give us a call on 1300 663 936, and our dedicated team will be more than happy to assist you. 

Remember, should you wish to resume your regular donation in the future, simply reach out to us, and we'll gladly assist you in reinstating it. Your support means a lot to us, and we're here to ensure your giving experience is as seamless as possible. 

As a regular giver, your chosen donation amount will be automatically debited from your nominated bank account or credit card each month on the date that you committed to be a regular giver and made your first donation.

If you'd prefer to donate on a specific day of the month or quarterly, bi-annual, or an annual basis, please contact us at donorrelations@cancerqld.org.au or call 1300 663 936.

Cancer Council Queensland supports the importance that the community places on maintenance of confidentiality of individuals' personal and/or sensitive information. This extends to the collection and management of information held in its records regarding individuals. You can learn more by viewing our privacy policy here.

Stripe serves as the payment gateway for Cancer Council Queensland's regular donors, facilitating seamless and secure transactions for those who generously support. 

Millions of companies of all sizes use Stripe to accept payments, automate financial processes, and ultimately grow revenue. 

Stripe uses advanced security protocols and encryption technologies to ensure your payment information is kept safe and secure. Your information will be stored on secure servers and encrypted using industry-standard security protocols. 
 
Please refer to Stripe's privacy policy for further information. 

Your Direct Debit Service Agreement can be found here. This agreement authorises Stripe Payments Australia Pty Ltd ACN 160 180 343 Direct Debit User ID number 507156 ("Stripe") to debit your account through the Bulk Electronic Clearing System (BECS) on behalf of Cancer Council Queensland (the "Merchant") for the amount that you entered on Cancer Council Queensland’s Direct Debit Request online or printed form. 

The agreement outlines CCQ’s obligations to you as a Direct Debit User and your responsibilities as a donor this agreement can also be found here and will be mailed to you after CCQ has processed your Direct Debit request.

Cancer Council Queensland funds research and support services to best meet the needs of Queenslanders with cancer. This includes investment in research each year as well as our 13 11 20 support line, accommodation lodges for patients and carers, transport and other practical support services.